Support
Send us the details
A person reads every message. There is no queue that routes you to a script, and there is no chatbot in the way. What decides how fast this goes is what you put in the first message.
What to include
- › Order number
- Shown on your account page and in the activation email. Without it we cannot find the line.
- › Device and app
- A Fire Stick fix and a MAG fix have almost nothing in common, so this changes the whole answer.
- › What is on screen
- One sentence, or better still a photograph of the error. Precise wording narrows it down quickly.
- › Mobile data test
- Whether the same login plays on a phone with wireless off. This single fact halves the search.
- › One channel or all
- One misbehaving channel is a source we can swap. All of them is a different investigation entirely.
Reply times
Most messages are answered within a couple of hours, seven days a week. Anything needing a change on the server side, such as binding a MAG address or reordering your category groups, is usually done in the same reply.
Do not send us credentials
We never need your password, and we never ask for card details. Your order number is enough to identify the subscription. If a message claiming to be from us asks for either of those, it is not from us.
Email, if you prefer
Hours
Seven days a week. Activation and renewal run automatically at any hour, so neither of those waits for us.