Setting up on MAG and Formuler set-top boxes
Different from everything else on this list. There is nothing to install and no password to type, because the box identifies itself to the portal by its hardware address.
- The MAC address printed on the underside of the box
- The box connected to your network
- Your order number, so we can attach the MAC to your subscription
The steps
Find the MAC address#1
Turn the box over and read the label. The MAC looks like 00:1A:79 followed by three more pairs of characters. You can also find it under Settings, System Settings, then System Information if the label has worn away. Copy it exactly, including the colons.
Send us the MAC#2
Message support with the MAC address and your order number. A MAG line is bound to one specific box, so this step cannot be automated at checkout the way an Xtream login can. We normally have it attached within a couple of hours.
Enter the portal address#3
On the box, open Settings, then System Settings, then Servers, then Portals. Give portal one a name of your choosing and paste the portal URL we send you into the address field. Leave portal two empty unless you use a second service.
Restart the portal#4
Press the menu button and choose Restart Portal, or power the box off and on at the wall. The box reloads, checks its MAC against the portal, and your channel list appears. Nothing further needs entering.
Set the buffer#5
Under Settings, System Settings, Advanced Settings, raise the buffer size if your connection is variable. A larger buffer delays the picture slightly at the start of a channel and makes it far less likely to stop midway through.
- A MAG line follows the MAC, not the household. Replacing the box means sending us the new MAC address, and the old one stops working at that point.
- Formuler boxes running the MyTVOnline app behave like a MAG portal in the menus described above, so these steps apply to them as well.
- If the portal loads but every channel returns an error, the box firmware is usually several years out of date. Update it from the system menu before assuming the line is at fault.
- Do not share your portal URL. Anyone with the address and a matching MAC can use the line, and there is no password to change afterwards.
Open the same login on a phone using mobile data. Playback there means the subscription is healthy and the problem is this device or your network, which is exactly the sentence to put in a message to support along with your order number.
Reading this before you have a subscription?
That is the sensible order. The steps above are the whole of what setup involves on this device, so you can judge in advance whether the hardware you own will cope. Activation itself is automatic and takes about two minutes.